SpeedCheck out the do's and don'ts, in our Community FAQs. Options. Look for an omnibox on the outside of your property and try and trace the cable. QuickStart, set up and connections. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. Networking and WiFi. Account - Mobile. . See where this Helpful Answer was. Networking and WiFi. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. on 19-10-2022 19:35. Browse Virgin Media Virgin Media Community. 3 weeks ago. I am afraid the delivery slot with the courier is only available for all day. Tech Chatter. Try the automated service status number 0800 561 0061 to check for any faults in your area. Browse Virgin Media Virgin Media Community. in QuickStart, set up and connections Saturday; I have ordered a quick start self install kit, but have no VM socket in the house i moved to in QuickStart, set up and connections 2 weeks ago; Hub 3 set up in QuickStart, set up and connections 3 weeks agoSolved: Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall - 5410272. Tudor. Phone. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. Hi all, there is no wire coming out of the wall socket to connect to. The cable could be hidden within, or behind, furniture. Ordered VM broadband and was recommended by the website to select the self quick install option. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Switched On Families. Available with M50 broadband or faster. The cable could be hidden within, or behind, furniture. This will be available via the red bar at th. Do please follow the helpful advice offered by , and keep us updated. Solved: Previously, I had BT connection so I need a wall socket. VM will usually only supply a Quickstart to a property that had VM previously. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. We're here to help. Account - Mobile. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Alessandro Volta. We're sorry to hear that there are no wall sockets in your property. Virgin Media; My Virgin Media; Shop;. indd 3 09/03/2016 12:48to your Virgin Media socket. Virgin Phone Switchover. The wall socket I have within my home does not appear to be working. Security matters. Welcome to our Community Help Forum 🙂. We can see that you've spoke to the team and got a technician visit booked in. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello Virgin Media, we moved into a new house. Joining in Options. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Try tracing the cables back to the house from the brown box outside. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. Turn on and get connected. Tech Chatter. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. I wanted. The coax cable from the study can be used for the other 360 box in the kitchen. However, there is no Virgin Media Wall socket in my house. Here is the cable on my wall if that helps - 5424753. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. However the wall socket doesn’t have the correct connection for the cable with the hub. However, checking the property’s inventory, I noticed that there is an Openreach phon. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Next, connect the power cable. 3) other end of this cable, connect the female to. Virgin Phone Switchover. 0 Kudos. Being connected to the internet is one of the most important modern essentials in 2022,. Plug into the Hub. What to expect with broadband. I’ve just lived into my new house and received my Virgin box. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I’m having the exact same problem. All the wall. Sign in . Now to my Issue: I opted for the self-installation ki. can take a look. Despite being told by Virgin I am eligible for QuickStart, after receiving the package I found there is no wall socket to plug it into. . cable from wall. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Wiring A Home Ethernet Network Practical Beginners Guide. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayI received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. If I. both appear. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Networking and WiFi. Hello, I'm trying to set up my Virgin Media broadband. Rob. on 03-08-2020 18:05. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I just got Virgin Media kit and read all information carefully and checked - 5200805. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. This seems to be the only way that i can speak to someone about the issue. But I have no Virgin Media Wall socket in my house. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. My Virgin Media App. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 2 as the wire is already in. I'm a Very Insightful Person, I'm here to share knowledge. My Virgin Media App. Welcome to our community forums and thank you for your first posts. you take control of your Virgin Media life. Account - Mobile. Sometimes there is no wall box, just a trailing cable. Thanks mate. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Booking an engineer is easy with Virgin Media. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But there are 2 wires leading which can be plugged in the hub. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). jpeg1. Freeview/Freesat HD,. If you're happy with this and for the charge we can make the arrangements for you 🙂. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Ordered VM broadband and was recommended by the website to select the self quick install option. Should I cancel and request an engineer to install. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Chatter and natter. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. We have tried plugging it into the only box we found it would fit but no luck. . Call them up and mention it to them otherwise they more than likely won’t say anything about it. QuickStart, set up and connections. Connecting Hub 3. Installing and configuring your kitQuickStart, set up and connections. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. Sorry to hear of the install delay caused by the wall sockets missing. . Most QuickStart kits have just 6 cables, connectors and powerlines to. The cable could be hidden within, or behind, furniture. Account - Cable. We would like to show you a description here but the site won’t allow us. Call the Pre-installation and delivery team on 0800 052 1734. Just had self installation delivered, have no wall socket just two cables from the wall. I was told when purchasing the broadband package that fibre was available here. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Installation appointment text. Friday or 8AM. Just joined. Forum; Apps. We would like to show you a description here but the site won’t allow us. This hole will typically be up to 1cm in diameter and often positioned near your front door. 22-12-2022 19:19 - edited 22-12-2022 19:20. Browse Virgin Media Virgin Media Community. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday We ordered the virgin media broadband kit for self installation. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). A master socket is the main socket for the phone line in your home, not an. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. Learn more. Posted in QuickStart, set up and connections. Rob. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. The Gamer Lounge. The wall box may be branded with the logos of an old cable TV company (not VM). Currently on hold to virgin but don't seem to be getting much joy. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Options. Next, connect the power cable. But. But. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I have checked outside and there is a brown box shared with the neighbour. However, we couldn’t locate the wall socket in our place. Security matters. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. Networking and WiFi. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. £8p/m extra or included with Gig1 or Volt. It could be any of the 4 screw terminals in the first picture. No Virgin media wall socket. I’ve just lived into my new house and received my Virgin box. . . on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. 2 Uninstall TiVo box. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Some new sockets may look like one of the below. The one thats on the bottom is the one you need for Virgin. QuickStart, set up and connections. I am so sorry to hear that you seem to be missing a wall socket in the home. The LAN and. Have you ordered a QuickStart or maned install. It's great to hear your wall socket concerns have now been addressed and resolved. Thank you for your post and welcome to the community. There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. Switch on your TV, then using your own TV remote press the Input, AV or Source button. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. In both cases, these connections are clearly. Get more from your Virgin Media setup. Everything you need is posted to you. VM will usually only supply a Quickstart to a property that had VM previously. 9% confident there is no Virgin Media socket installed. . Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. Checked every room in the new house but there were none. They'll then install a fibre socket inside. It feels like I need to just obtain a connector to enable the two to fit. How can we - 5041171 Options. Plug into the wall socket Push the red label end of the white cable, into. There are multiple different branded wall boxes inside our flat but none. Manage Your Account. No Wall Socket For Self Install Virgin Media Community 4594311. We can understand this is not ideal as a new customer and we want to best help. (I did this video to help/guide new engineer as I did not find. Plug into the Hub Push the white cable with the black label into the Hub. - 5372385. I am hoping a membe. Account - Mobile. Account - Mobile. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. I am a new customer, trying to self install and hitting various issues. There is a VM phone socket but no wall socket to get my WiFi etc up and running. ReplyGig1 upgrade self install, unsure about current questionable coax. See where this Helpful. Further exclusions & legal stuff apply. Tudor. I only had the option for self installation. I am hoping a membe. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. It could be any of the 4 screw terminals in the first picture. I have received my quick start-up kit. Had arranged self-install as per suggestion from VM. Got my virgin media self install kit but I don't have a virgin socket. There must have been a previous installation or you would not have been offered a self install. 3 weeks ago. But I have no Virgin Media Wall socket in my house. Browse Virgin Media Virgin Media Community. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. 0 Kudos Reply. Stream from Virgin Media. Vonage 2nd line. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. There is no other wall socket or anywhere for the round wire to go. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Hey I received my quick installation kit from VM a few weeks back but only now getting round to installing I have gone to set up but dont seem to have a VM wall socket for the cable to go in Picture attached of what I do have Is there an adaptor or anything I can purchase or do I need to contact and. Options. into the Virgin Media socket on your wall. Broadband wifi self install wall socket. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Post up some photos of your wall socket and its cable ends and Hub socket. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Tech Chatter. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. Manage Your Account. Networking and WiFi. Should I cancel and request an engineer to install. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Connect the Hub’s power cable with the blue tab. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. We're sorry to hear that there are no wall sockets in your property. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. I can only find the TV socket. I’m having the exact same problem. Virgin Media. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Security matters. If an engineer is offered - accept that. If you have been given a Quickstart pack,. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Dave. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. You need a small spanner to remove this, then push the provided connector over the exposed end. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Solved: Hi guys and gals. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. This is something we can certainly get changed over to a manned install for you but in order to. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. Very. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Hi @Abigaill. on 30-09-2022 14:24. Browse Virgin Media Virgin Media Community. You need a small spanner to remove this. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. . Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. D01 C9W8. (I wish they had offered me that instead of the self install in the first place to be honest,. Connect the Hub’s power cable with the blue tab. Got my virgin media self install kit but I don't have a virgin socket. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Account - Cable. Thank you for making your first post regarding the wall socket and your self install. Re: No wall socket. 12. When you see the ‘starting up’ screen, you can pull the tab out of the remote. There are multiple different branded wall boxes inside our flat but none. Stay safe online. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Manage Your Account. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. 05-12-2022 17:10 - edited 05-12-2022 17:10. However the wall socket doesn’t have the correct connection for the cable with the hub. . SpeedQuickStart, set up and connections. Manage Your Account. Hi, I have the same issue. Manage Your Account. Account - Cable. Browse Virgin Media Virgin Media Community. The cable could be hidden within, or behind, furniture. Options. My Virgin Media App. Self installation but NO wall socket in QuickStart, set up and connections yesterday Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023 in Networking and WiFi yesterday Fibre optic cable in Networking and WiFi Thursday Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Some older sockets may have NTL or Telewest written on them. Home Phone. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Intelligent WiFi Pod Trial. Manage Your Account. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. - 5412501. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Both your fibre cable and Wi-Fi router will be plugged into this. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Hi @bingoman000. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. QuickStart, set up and connections. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. QuickStart, set up and connections. Security matters. Virgin Media; My Virgin Media; Shop; Help;. There is no fibre socket in this house. Most QuickStart. . Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. on 05-09-2023 20:36. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I ordered self-install kit just to find out there is no Virgin socket in my new property. There is one Ethernet connection point and socket with a circle on the wall. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Call the Pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Some new sockets may look like. Thing is, I've been to the house, Virgin haven't, and I am 99. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. SpeedWas able to purchase a self install setup but have no wall socket.